Seeking through the Timeline does not function properly, e.g. the currently selected frame and the preview are not matching.

If the format of your input file is *.avi, *.mpeg, *.mpg, or *.mov, there might be problems with the navigation in the Timeline. It is therefore suggested upon loading to Convert input file to image sequence (Project > New… > Advanced tab).
If you uncheck this option when starting the project, you can later choose the command Convert to Image Sequence… from the Tools menu.

Trying to import Quicktime .mov files.

Quicktime .mov files can be imported by installing the LAV filters. You can download it here

The VC 100 runtime installation failed.

Manually re-install the VC 100 runtime; you find the appropriate file on your installation package.

@depth crashes when I load an aes-encrypted avi file.

@depth cannot play aes-encrypted avi files.

My video has an audio stream but it does not show in @depth.

When an audio stream cannot be read, the video is loaded and appears as having no audio stream.
For videos with AC3 audio (Dolby Digital 5.1), install the a3c filter from http://ac3filter.net.

I have problems exporting a video with an audio stream.

If you experience problems when exporting a media file with audio, a potential cause is that the file contains multiple audio streams. You can solve this problem by installing a Direct Show filter that allows switching between audio streams, such as the freeware program Morgan Stream Switcher.

The Export function does not work properly.

If @depth has problems with your video’s specific audio constellation, it might happen that Export does not function. In such a case, uncheck the option Use audio channel in the Export window’s Advanced tab.

I cannot export a range of frames for my mpeg video; exporting the whole video, however, is no problem.

For mpeg files with an audio channel, it is not possible to export a selected range of frames. For exporting a range, you have to uncheck the option Use audio channel in the Export window’s Advanced tab. and export the range without the audio information.

The 3D Preview function does not work even though I have a 3D display.

The 3D Preview function only works with a Display Firmware Version of 1.0 B7 or above.

Drag-and-dropping the project file to open @depth does not work.

Make sure that no files in your project folder are read-only.

Handling files that are no longer open in @depth is impeded.

Close and then restart @depth to release these files.

There are memory problems when working with WMV files.

This is a known problem with WMV files and readers. Instead of closing and opening projects you should from time to time close and open @depth.

WMV movies with WMV9 Advanced Profile codec do not play.

Check whether the Windows Media Player 11 is installed.
If you intend to support older player versions, we recommend to use WMV9 and WMA9.2 during encoding.

My mpeg codec does not work properly with @depth

It is a known issue that some mpeg codecs do not work with @depth. One solution is to use the Elecard decoder from www.elecard.com.

When working parallelly with MS Office and @depth's Annotate function, I get the message Collected Format is not supported by Office clipboard. The picture then opens correctly in my image editor and I can annotate it. However, pasting it back to @depth does not work.

Such a behavior of the Office clipboard is a known issue. A solution is to close MS Office – and thus to close the Office clipboard.

I use Photoshop and have problems with copy/paste for the Annotate function: the depth map changes with the copy/paste process. It becomes lighter/darker.

The reason for this behavior are Photoshop’s internal color profiles. A solution is to choose the command Color Settings… from the menu Edit. In the Color Settings window, select North America Web/Internet from the Settings list.

I am working with Windows Vista and have problems running the @depth setup – the installation of DirectX crashes.

The standard installation of Windows Vista contains version 10 of DirectX, the @depth software, however, also needs an installation of DirectX version 9. To solve the problem:
1. Go to the Microsoft Download Center site http://www.microsoft.com/downloads.
2. Get the latest DirectX version. This will install the latest version as well as the previous ones i.e. version 9 will be available, too.
3. Finally, restart the @depth setup.

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